FREQUENTLY ASKED QUESTIONS

Getting started with Craftrak

I have just registered with Craftrak. Where do I start?

Your Craftrak adventure starts with the purchase blank Craftrak cards from an authorised Craftrak Stockist.
Only official Craftrak card blanks have a Trakking Code which will be recognised by the system.

Trading Posts

What is a Trading Post

Bascially we currently have a hand full of Stockist around Britain that have become Trading Posts for Craftrak. Basically that means instead of sending your wonderful handmade cards to a friend or random, you can take them to a registered Trading Post and swap these face to face or just leave them for someone new to collect. The great thing about this option is you can get to make new friends face to face or put a face to a name of someone you are already friends with in the world of crafts. You can also buy the actual blank cards and envelopes for those who dont like buying online.

We dont have too many TPs at the moment but we are hoping to change that soon with the new promotion and concept we will be bringing out in the next little while and beleive it will really take off with our Stockists.

Anyone that has used a Trading Posts that would like to share their experience, please do..

 

PLEASE NOTE- Do not send your cards to the address of the Trading Posts as they will not be logged correctly. Trading Posts are intended for users to physically take the card to the Trading Post and swap with users face to face or to leave them for others to collect and enjoy..

I didn’t receive my registration e-mail. What do I do now?

Check your e-mail programme’s Spam/Junk folder, as it may be in there.
If it isn’t and you have given it plenty of time to arrive, send an e-mail to mail@craftrak.com and we will validate your account.

Buying Craftrak cards

Where can I buy blank Craftrak cards?

A list of Craftrak shops and online retailers can be found in our Craftrak Stockists / Trading Posts section (Buy a Card) on the left-hand navigation menu.

How much do blank Craftrak cards cost?

A pack of 20 blank Craftrak cards is only £4.99, which is less than 25p per card!

Making Craftrak cards

How do I make a Craftrak card?

You make a Craftrak card in exactly the same way as any other handmade card…
Decorate the front of the card with your own design and, if you wish, add an insert or put a little message inside the card.

What should I use to make my Craftrak card?

Anything you want. The key to Craftrak is that you are making your own cards, so make them with any materials and any designs that you like.
These are not cards for a particular person or a particular occasion and there are no rules to follow, so you are only limited by your own imagination.

Sending Craftrak cards

Who do I send my completed Craftrak card to?

You have three choices of what to do with your finished Craftrak card....
1. Send it to/swap it with a friend who is also registered with Craftrak.
2. Leave it at a Trading Post (a Craftrak craft shop in your area)
3. Send it to someone you don’t yet know (Craftrak will give you an address

How do I send a Craftrak card?

Select the ‘Send a Card’ option from the left-hand menu.
Enter the unique pre-printed Trakking Code on the back of the card into the box and press the Send button.
Give the card a title, upload a photograph of the card and write a description of how you made it, the materials you used, what inspired the design etc etc.
Select your Sending option and follow the instructions that you are given.

What happens if a card I send to someone new gets lost in the post?

This will happen from time to time and unfortunately there isn’t very much you can do about it.
The good news is that you will still receive a card yourself, even though the card you sent didn’t arrive at its destination.

What if the person I send a card to receives the card, but doesn’t log it online?

If you go to your ‘Sent cards’ table and click on the name of the person you sent the card to, you can then send them a personal message, politely asking if they have received your card and would they mind logging the Trakking Code online.

Receiving Craftrak cards

Can I send/trade a card that I have received from someone else?

Yes. Once you have logged the Trakking Code of the card you have received, that card is yours and you can send it on again to someone else or take it to a Trading Post and swap it for another one.
But remember, you must register that you have received it before you send it on again.

What should I do if I receive a Craftrak card?

Log the card’s Trakking Code when you receive it, to let the sender know that it has arrived safely.